FULFILLMENT POLICY

Subscription Access and Digital Content Delivery

Welcome to Rockalingua! We specialize in providing engaging and educational content to assist in learning languages. Upon purchasing a subscription, customers gain immediate access to our extensive library of educational materials, which include but are not limited to songs, videos, games, and worksheets. As our offerings are purely digital and accessed via an online subscription, there are no physical products shipped to our customers.

Accessing Your Subscription

Upon completion of your purchase, you will receive a confirmation email that will include detailed instructions on how to access your new Rockalingua subscription. You will have immediate access to all the content within your chosen subscription tier. If you encounter any issues accessing the content, please contact our customer support team for prompt assistance.

Refund Policy

We are committed to ensuring that you are completely satisfied with your Rockalingua experience. If you find that our services do not meet your educational needs, we offer a refund policy under the following conditions:

Full Refund: Customers may request a full refund within 30 days of the initial purchase.
Cancellation Policy: You may cancel your subscription at any time. The cancellation will be effective at the end of the current billing cycle, and you will retain access to your subscription until that time. No additional charges will be incurred once the cancellation is processed.
No Refund: After 30 days from the subscription start date, we are unable to offer refunds.

Requesting a Refund or Cancellation

To request a refund or cancel your subscription, please contact our customer service team with your account details and purchase information. We will process your request as quickly as possible.

Customer Service Contact Information:

Email: info@rockalingua.com
Phone: 415 713 3537
Hours of Operation: 9am to 5pm PT

Please note that refund requests may take up to 7-10 business days to process, and the funds will be credited to the original method of payment.

Changes to Subscription Plans

We understand that your educational needs may change over time. You are welcome to upgrade or downgrade your subscription plan at any point during your subscription period. Adjustments to your plan will be reflected in the next billing cycle.

Terms and Conditions

By purchasing a subscription with Rockalingua, you agree to our Terms of Service and Privacy Policy. Please review these documents carefully to understand your rights and obligations.

Customer Feedback

We continually strive to improve our offerings and value the feedback from all our subscribers. If you have suggestions, concerns, or feedback, please reach out to us via our customer service channels.

We thank you for choosing Rockalingua for your educational journey and look forward to supporting your language learning adventures!